Vioni – Return & Refund Policy

At Vioni, your satisfaction is our priority. We are committed to providing high-quality products and a pleasant shopping experience. Below, you’ll find our Return & Refund Policy, which explains the conditions under which products may be returned and how refunds are processed.

1. Return Conditions
We accept returns of unused and undamaged products that are in their original packaging. For hygiene reasons, certain products cannot be returned if the seal has been broken or the product has been used.

Please inspect your order carefully upon delivery before opening any sealed packaging.

2. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving your order. We may ask you to provide photos of the damage or defect so that we can assess your request.

Once your request has been approved, you will receive further instructions for returning the product. Depending on the circumstances, we will provide a replacement product or another appropriate solution.

3. Incorrect Items Received
If you receive a different product from the one you ordered, please contact us within 7 days of receiving your order.

We will assist you with returning the incorrect item and, depending on your preference and product availability, arrange a replacement or refund.

4. Non-Returnable Products
Certain products cannot be returned for hygiene reasons once the seal has been broken or the product has been used. These may include, but are not limited to, personal care products, cosmetics, and underwear.

We recommend carefully reviewing the product description and any applicable return conditions before making a purchase.

5. Refund Processing
Once we have received and inspected your return, we will notify you by email whether your refund has been approved or declined.

If your refund is approved, it will be processed within 7 days using your original payment method. Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment provider.

Return shipping costs are the responsibility of the customer unless otherwise agreed or required by applicable law.

6. How to Request a Return
If you would like to return a product, please contact our customer service team through the Contact page.

Please include your order number and the relevant product details in your request. Our customer service team will then provide you with the next steps for completing your return.

7. Packaging Your Return
Please ensure that the product is carefully packaged to prevent damage during shipping.

We recommend using a trackable shipping method so that your return can be monitored until it has been delivered.

8. Exchanges
Products that cannot be returned for hygiene reasons also cannot be exchanged once the seal has been broken or the product has been used.

If you received a damaged, defective, or incorrect product, please refer to the sections above for information on how we will handle your request.

At Vioni, we greatly value your trust and are committed to providing you with the best possible service.

If you have any questions or concerns about our Return & Refund Policy, please feel free to contact our customer service team.

Thank you for shopping with Vioni!

The Vioni Team