Vioni – Order Cancellation or Modification

We understand that situations may arise where you need to cancel or modify your order. At Vioni, we aim to be as flexible as possible and provide you with a smooth and convenient shopping experience. Below, you’ll find our guidelines for cancelling or modifying an order.

1. Modifying an Order
Once an order has been successfully placed and payment has been confirmed, it enters our order processing system. We aim to process and ship orders as quickly as possible, so we recommend reviewing your order carefully before completing your purchase.

2. Requesting a Modification
If you would like to make a change to your order, such as changing a product, quantity, or delivery address, please contact our customer service team as soon as possible. We will do our best to accommodate your request, provided the order has not yet been processed.

Please note that modifications cannot be guaranteed. Whether a change can be made depends on the status of your order and whether the requested adjustment can still be completed.

3. Cancelling an Order
If you would like to cancel your order, please contact our customer service team as soon as possible. An order can only be cancelled if it has not yet been processed or shipped.

Once an order has been processed or shipped, it can no longer be cancelled. In that case, you may return the order in accordance with our Return & Refund Policy.

4. Cancelling Personalized Orders
For personalized or made-to-order products, cancellation may no longer be possible after a certain period. This is because these products are typically prepared or produced according to your specific requirements.

Please contact our customer service team for more information about cancelling a personalized order.

5. How to Request a Modification or Cancellation
If you would like to modify or cancel your order, please contact our customer service team through the Contact page. Our team will be happy to assist you.

Please include your order number and all relevant details in your request so that we can assist you as quickly as possible.

6. Refunds for Cancelled Orders
If your cancellation request is successfully processed before your order has been shipped, we will refund the purchase amount to your original payment method.

The refund will be processed within 5–7 business days. Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment provider.

7. Order Status Updates
If your order is successfully modified, cancelled, or shipped, you will receive an email update regarding the status of your order.

At Vioni, we value your satisfaction and are committed to providing you with the best possible service.

If you have any questions or need assistance with modifying or cancelling your order, please feel free to contact our customer service team.

Thank you for choosing Vioni!

The Vioni Team